Frequently Asked Questions

 How quickly do you process and ship your orders?

We process orders in the same day, sometimes 1-2 days depending on volume. You get 20% refunded if your order was not shipped on the same day

 

How can I track my order status?

Once you successfully place an order, you will receive a confirmation email with all the order details you need + a direct link to your order tracking and status page

 

How long will it take for my order to arrive?

In most cases 1-2 business days, 3-5 when we experience higher volumes

 

If I need to change size/color can I exchange?

Yes of course, we will send you a free return label and discounted shipping email to order the correct item, once we receive the returned item and approve it, a refund will be issued and the correct one should be at your door-step! to begin an exchange process email us here: support@gufit.co

 

If I need to return an item, can I?

Yes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Items from an outlet/clearance sale are non-returnable unless faulty

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@gufit.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package